Emergency Contact

Office of International Education

During business hours:

• Monday through Friday, 8am to 5pm, Pacific Time- year round.
  • Winter closure of university: Use contact information for Non-Business Hours. This is usually one week between Christmas and New Year's Day.
• Phone: +1-503-375-5493
• If you reach voicemail, PLEASE leave a message AND proceed to other contact avenues.
• Staff numbers can be found here.

Non-Business Hours, emergency contact:

Willamette University Campus Safety: +1-503-370-6911

The Campus Safety/Service Center is open 24 hours a day/365 days a year. In an emergency, an OIE staff member will be contacted by Campus Safety.

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For International students in the U.S.

Immediate personal safety and health are at risk:

• Your first emergency contact should be with WU's Campus Safety office which never closes. This is so you can get the most appropriate help as quickly as possible.

When you call Campus Safety, ask the name of the person to whom you are speaking, then give that person the following information — speak slowly and clearly.

• Say this: "I am international student with an emergency. I need your help."
  • your name;
  • your location in the US – city and state.
  • the type of help you are requesting and urgency;
  • a brief explanation of the problem;
  • how you can be contacted (phone number, What's App, e-mail address) — give as many options as available;
  • the names and contact info (if possible) of those you have already contacted for assistance, even if you have not yet received a response from them. This could be your parents/other personal supporters, first responders, WU staff.

Ask them to help you connect with an OIE staff member for assistance. They will call us, give us your information, and we will then respond to you. We will try to connect with you as soon as we can.

For students who are abroad

Immediate personal safety and health are at risk:

• Your first emergency contact should be with an on-site support staff or local emergency officials if possible. This is so you can get the most appropriate help as quickly as possible.

When you call Willamette University, ask the name of the person to whom you are speaking, then give that person the following information — speak slowly and clearly.

• Say this: "I am calling from abroad (country) and I am a participant on a Willamette University study abroad program";
  • your name;
  • your location – city and country and program. Also helpful if you are in a homestay – the street address and the family name.
  • the type of help you are requesting and urgency;
  • a brief explanation of the problem;
  • how you can be contacted (phone number, Skype, What's App, e-mail address)- give as many options as available;
  • the names and contact info (if possible) of those you have already contacted for assistance, even if you have not yet received a response from them. This could be on-site staff, your parents/other personal supporters, first responders, other WU staff.

We will try to contact you as soon as possible. Please record the date and time that you called and the name of the person to whom you spoke so we can follow up more easily if needed.

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Email

In general we respond to email during business hours only. Email is not a primary way to contact us in a time-sensitive situation.

If you have an urgent or emergent need, use other contact routes for OIE first then please also email us at oieadvising@willamette.edu as a way to document any additional details.