Urgent Maintenance Requests
During office hours
503-370-6003
After-Hours Emergencies
Campus Safety
503-370-6911
Residence Life and Housing
Requesting Maintenance
Students are responsible for reporting any damages, vandalism, theft or maintenance needs promptly so repairs can be made or replacements ordered in a timely manner. Please report emergency situations to a Residence Life and Housing or Campus Safety staff member immediately.
Facilities Management (maintenance) staff makes every effort to keep the residences in good condition. However, normal wear and tear does occur and repairs are necessary. All residents should submit requests for repairs online through the Maintenance Report Form.
If an emergency situation arises while the university is open, please call office of Facilities at 503-370-6003.
For emergencies after hours, please contact Campus Safety at 503-370-6911.
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Your signature on your Housing Contract authorizes a Facilities Management, Facilities Services or WITS staff member to enter your room/suite/apartment to complete any work order that you submit throughout the contract period.
Additionally, access is allowed for emergency maintenance that is otherwise needed to address a concern.
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Maintenance that is required due to regular wear and tear of the living space will be fixed with no cost to the student.
Intentional damage or missing/stolen items will be charged to the smallest identifiable group. This could be an individual, room, floor, or entire building.
Any charges are assessed to the student's account.
Emergency Maintenance Examples
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- Smoke detector is not in working order including an unknown sounding or missing
- Missing or half empty fire extinguisher
- Emergency lights not in working order
- Sparks coming out of an outlet
- Broken window or glass door
- Problem with entry into a building such as a door not locking, or card reader access issues
- Biohazards
- Slip or trip hazard
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- Roof leak
- Broken pipe
- Toilet overflowing
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- Desk/over head light doesn't work or the bulb is burned out
- Room or exterior door which cannot be cannot locked or opened
- Heat is not working
Pest Protocol for Residence Halls
Communities everywhere deal with unwanted pests in residential spaces. Willamette is no exception. Residents should not attempt to trap or treat the area themselves as the use of personal traps or poisons can actually impede University efforts and create a safety issue for residents and staff. The steps to take will depend on the type and severity of the pest in residence. To minimize pests in the residences, please keep all food in sealed containers, keep beverages closed, and take empty cans and bottles to the recycling area. See below for specific steps for each situation.-
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Field mice, rats, and other rodents are common in the Willamette Valley and are typically seen in late summer and early fall or early spring. If residents see a rodent or mouse/rat droppings in the residential living space, they should:
- Immediately inform a Resident Advisor (RA) on duty (5pm-8am daily) or Campus Safety (24/7).
- Facilities staff will determine the best course of action for the specific issue.
- Immediately inform a Resident Advisor (RA) on duty (5pm-8am daily) or Campus Safety (24/7).
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Given the location of the Willamette campus, spiders, ants, and cockroaches can be found living around the buildings and sometimes in the crawl spaces. Occasionally, they may find their way inside the residential living space. The following protocol exists to address bugs when they become disruptive to the living environment or threaten the facility.
Bed Bugs
If a resident suspects that they have bed bugs, they should report it immediately and not attempt to treat the area themselves.*
- Report to staff by calling Campus Safety (24/7) or RA on duty (5pm-8am daily).
- After a report is made, Willamette staff will attempt to collect a specimen (dead or alive) to share with a contracted pest control company.
- Based on the recommendation from the pest control company, students may then receive information in person or via email on how to prepare their room for inspection and possible treatment.
*Note: Bed bugs are not associated with hygiene. Bed bugs can spread easily, especially in close quarters. Students will not be allowed to move during treatment, except in extreme circumstances, to lessen the impact on multiple spaces.
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If a resident believes a bee, hornet, yellow jacket or wasp is nesting in or near their room, they should contact Campus Safety (24/7) or RA on duty (5pm-8am daily) immediately and submit a follow-up Maintenance Report to Facilities.
Common insects/bugs (includes carpenter or sugar ants**, cockroaches, spiders, etc.)
If a student finds a bug in their living space they should submit a Maintenance Report to Facilities, who will prioritize and plan a response.
**Note: Spiders and sugar ants in small amounts may not be immediately responded to as they are expected and when left alone, generally harmless. If you have an ongoing issue with sugar ants, make sure your space is clear of food and sugary liquids, as even small quantities of these will attract ants.
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